My order

Why was my payment declined?

First, check your payment card information (name, surname, etc.). If everything seems correct, try placing the order with another browser (Chrome, Safari, Firefox). It may also be useful to contact your bank to find out if a threshold limit is blocking the authorization of your payment. If the problem persists, do not hesitate to contact our customer service.

What happens after I place an order?

Once your order is validated, you will immediately receive a confirmation email. During busy periods, the preparation time may be slightly longer. Once your order has been shipped, you will receive another email with the tracking number of your package. You can also check the status of your order in your account, under the "Delivery" section.

I have not received an order and/or shipping confirmation email

Check your spam folder to see if the confirmation email was redirected. If you did not receive it and you were not charged, it means that your order was not validated, and you will have to place it again. If you were charged without receiving the confirmation email, contact us at hello@opportunityforwomen.org with your order information. The shipping confirmation email is sent once the package has been shipped. If you have not received it within 3 business days, contact our customer service.

Can I modify my order?

If you would like to change your order, please email us at hello@opportunityforwomen.org with the subject line "URGENT" and the order number. We will do our best to accommodate your request, but this cannot be guaranteed.

My order has been sent, but I haven't received my package yet. What should I do?

You can track your order with the tracking number provided in the shipping confirmation email. If you cannot find this number, contact us at hello@opportunityforwomen.org. If you have not received your package within 7 days of shipping, contact our customer service with your order number and the name used.

What to do if delivery fails?

In the event of non-delivery (for example, if the package could not be received on time or if the address provided is incorrect), and returned to our warehouses, we will contact you to agree on a solution. Depending on the situation, we will either issue a refund or arrange a new shipment (which may be charged again).

Exchanges and Returns

If you would like to exchange or return a product, please contact us by email at hello@opportunityforwomen.org.

Interview

Interview of my article Opportunity for Women

For the care of your item, please consult the "Care" tab on the product page.

I didn't find the answer to my question.

Send us your question at hello@opportunityforwomen.org, and we will be happy to help you.

My product

Where is my product made?

Our products are manufactured using local know-how in Laos, Myanmar or Vietnam, favoring recycled materials, vegetable dyes or certified materials depending on the availability of artisans.

How are sales paid out?

Artisans and beneficiaries are directly paid through sales, at a fair price. A portion of the sales is used to cover logistics and sales costs, while another portion finances our women's support programs.

My product is different from the photo, is this normal?

Being handmade artisanal products, natural variations may occur in patterns, colors or textures. Each piece is unique, which gives it its charm and authenticity.